Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Delivery Terms & Conditions:

Grace Flowers deliveries will be made between the hours of 10 a.m. and 5:30 p.m. PST. We cannot guarantee delivery time, but we will do our best to accommodate your preferences.

Regretfully, we are only able to make one delivery attempt. If we are unable to locate the recipient, or an authorized receiver, at the time of delivery, we may leave the flowers outside the residence or with a nearby neighbor. If we do leave the flowers at a different nearby location, we will notify the recipient by phone or email.

In the event that a redelivery attempt must be made, there will be an additional fee charged separately by Grace Flowers. If the redelivery is scheduled for more than 2 days from the date of the original delivery, Grace Flowers cannot guarantee the freshness of the florals and will offer to remake the product for an additional fee.

Grace Flowers provides local delivery throughout Buena Park and surrounding areas in Orange County. Delivery availability and fees may vary depending on the destination.

Deliveries are generally made between 10:00 a.m. and 5:00 p.m. Pacific Time. While we cannot guarantee an exact delivery time, we will make every reasonable effort to accommodate your requested timeframe. During holidays and other high-volume periods, deliveries may be completed outside our normal timeframe.

Please provide a complete and accurate delivery address, the recipient’s phone number, and any necessary access instructions when placing your order. Grace Flowers generally makes one delivery attempt. If the recipient is unavailable, the arrangement may be left in a safe location, with a neighbor, front desk, receptionist, or another authorized recipient when appropriate. The recipient may be notified by phone or text.

An additional delivery fee may apply if redelivery is required due to an incorrect or incomplete address, restricted access, or the recipient’s unavailability. If redelivery is scheduled more than two days after the original delivery date, we cannot guarantee the freshness of the original arrangement. A remake may be required for an additional charge.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.